Support

For any enquiries, please contact us via email or Instagram.

loveindycustomercare@outlook.com
or
@loveindy__ 

We aim to respond within 48 hours.

Returns & Exchanges

Thank you for supporting Love Indy. Please take a moment to review our returns and exchanges policy below. If you have any questions or concerns, please email us at loveindycustomercare@outlook.com

Returns & Exchanges

At Love Indy, we happily offer exchanges or store credit if you are not completely satisfied with your order. Please note that exchanges are assessed on a case-by-case basis and depend on available stock at the time of processing.

If you believe you have received a faulty item, please notify us immediately at loveindycustomercare@outlook.com. The item must be unworn/unused, otherwise our ability our ability to investigate and process a replacement may be affected.

Returns Process:

You may initiate a return of full-priced merchandise within 7 days of receiving your order. To start a return, please contact us via loveindycustomercare@outlook.com as soon as possible.

  • Return shipping is at the customer’s expense. We recommend using a tracked service to ensure the package reaches us safely, as we cannot process returns that are lost in transit.
  • Items must be unworn and in their original condition. Please take care when trying on garments; we cannot accept items with makeup marks, stains, or any noticeable scent from perfume or body odour.

We appreciate your care in handling your Love Indy pieces — this helps us continue to provide the best possible service for all our customers.

 
Shipping

Shipping Information

Domestic (Australia)
Standard shipping is complimentary for all Australian orders. All parcels are sent via Australia Post, with dispatch typically taking 3-4 business days as our garments are typically made-to-order.

  • Standard Shipping: $0 (3–5 business days)
  • Express Shipping: $7 (1–2 business days)

International

New Zealand

  • Standard Shipping: $15 (4–7 business days)
  • Express Shipping: $25 (2–5 business days)

China & UK

  • Standard Shipping: $20 (6–27 business days)
  • Express Shipping: $32 (4–7 business days)

USA
Due to new import tariffs, all goods shipped to the US may be subject to tariffs or brokerage fees, which must be paid before goods enter the country. Standard & Express shipping costs are calculated at checkout and are inclusive of import taxes.

  • Standard Shipping: From $35 (5–9 business days)
  • Express Shipping: From $45 (3–6 business days)

All Other Countries

  • Standard Shipping: $35 (6–27 business days)
  • Express Shipping: $25 (4–7 business days)

Please Note:
Once an order has been dispatched, delivery is the responsibility of the carrier. While we make every effort to ensure prompt delivery, unforeseen circumstances such as weather events, carrier delays, or customs processing may occasionally cause delays.

If you need your order urgently, please reach out to loveindycustomercare@outlook.com or direct message us on Instagram @loveindy__. We’re always happy to help and will do our best to accommodate your needs.

Customs, duties, and taxes may apply during international shipping and are the responsibility of the customer.